**CitPlan.com Refund Policy**
Effective Date: 18/08/2023
Thank you for choosing CitPlan.com. We are committed to providing you with the best products and services. Please read this Refund Policy carefully to understand our policies regarding refunds for our products and services.
**1. Refund Eligibility**
1.1 **Digital Products:** We offer a variety of digital products, including software, templates, guides, and other downloadable materials. Refunds for digital products will be considered in the following circumstances:
a. The product is found to be defective or materially different from its description on our website.
b. You experience technical issues that prevent you from accessing or using the product, and our support team is unable to resolve the issue within a reasonable timeframe.
1.2 **Services:** If you have purchased a service from CitPlan.com, such as consulting, training, or customization, refund eligibility will depend on the specific terms outlined in your service agreement.
**2. Refund Process**
2.1 **Requesting a Refund:** To request a refund, please contact our customer support team at [email address or phone number]. In your refund request, please provide the following information:
a. Your name and contact details.
b. Order number and date of purchase.
c. Reason for the refund request, along with any supporting documentation or details.
d. Any attempts you have made to resolve the issue.
2.2 **Evaluation of Refund Request:** We will review your refund request within [number of business days] of receiving it. We may contact you for additional information or clarification if needed.
2.3 **Refund Decision:** Once your refund request is evaluated, we will notify you of our decision. If your request is approved, we will process the refund within [number of business days] using the original payment method used for the purchase.
3.1 **Change of Mind:** We do not generally offer refunds for purchases made due to change of mind. Please review the product or service details carefully before making a purchase.
3.2 **Customized Services:** Refund eligibility for customized services will be outlined in your service agreement. Customized services may have specific terms and conditions that affect the refund policy.
**4. Contact Us**
If you have any questions or concerns about our Refund Policy, please contact our customer support team at [email address or phone number]. We are here to assist you and ensure your satisfaction.
Please note that this Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.
Thank you for choosing CitPlan.com.
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